Internet Banking Customer Education

The safety and security of your financial information is of primary importance to us.  This page includes important information about fraud as well as links to several resources where you can learn more about the many different types of fraud and things you can do to minimize your risk.

Neither our bank nor our service providers will ever contact you by telephone or email requesting personal information, your access ID or your passcode.  If you are contacted by anyone requesting this information, DO NOT provide the information and contact our Internet banking department immediately by phone at 785-523-4241 or toll free 800-893-4404.

Beware of Phishing Attempts and Internet Scams

Phishing (fishing) is a social engineering technique often used by criminals to trick individuals into providing personal information such as: Debit card numbers, account numbers, Social Security numbers, access IDs and passcodes. 
Phishing maybe performed over the telephone, through email, or through redirection to a fraudulent website that appears to look just like the legitimate site. 
Some of these fraudulent websites and even compromised legitimate sites may be virus laden and can be used to download malicious software (also known as mal-ware) to your computer.  We have listed some tips below to help you protect your personal information on the Internet:

• Never give information in response to an email requesting your personal information - such as your account number, debit card number, PIN number, or social security number.
• Do not click on links or download attachments in an email unless you are expecting the email.   
• Save our website to your favorites list and use the favorites link every time you visit us on the web.
• Whenever you enter personal information on a website always look for the lock symbol, or https: in the address bar. Always click on the lock symbol and review the certificate details.  
• Keep your Internet browser and computer operating systems updated! Most browsers also now offer free anti-phishing tool bars that can help alert you of fraudulent websites. 
• Always use anti-virus and anti-spam software and keep it updated. 
• Change passwords to your online accounts regularly.
• If you frequently surf the Internet, consider using a dedicated computer strictly for online banking. 
• If you send us an email, please do not include any confidential, personal or sensitive information in the email message, as email messages are not secure.  We do offer secure messaging through our Online Banking service and you may use this secure messaging feature if you need to send us sensitive or confidential information. 
• If you receive an e-mail that you think could be a scam, social engineering or a phishing attempt, delete it immediately or forward the email to spam@uce.gov.
• If you have any questions about the legitimacy of an email, especially an email from this Institution, call us at 785-523-4241.

Links to more resources:

http://ftc.gov/
http://onguardonline.gov/
http://www.stopfraud.gov/
http://www.antiphishing.org/

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